Meet Our Founder
I have worn many hats in my life: caregiver, support group facilitator, dementia educator, and life coach.
In every role I have held, I have met people stretched to their limits, family caregivers who give endlessly to others yet have no one to turn to when they reach their own breaking point. I have led support groups where the weight of their emotions pours out in tears for the entire hour. I have stood beside caregivers who feel invisible, unprepared, and deeply underappreciated.
I have witnessed the toll - financial, emotional, and physical - that caregiving can take. Even in my own family, I experienced the same. And when I looked for help, most hotlines closed early, programs lacked cultural sensitivity, and there were few real-time resources for the human side of caregiving: the grief, the guilt, and the exhaustion.
So, I started Caregiver OneCall, the 24/7 emotional support line built by and for caregivers. This is more than a service. It is a lifeline. We believe that caregivers deserve care, too. And we are building the safety net we wish we had.
Nikki K. Lopez, MBA, CDP - Founder
Equity Statement
Caregiving does not affect everyone equally. Too many family caregivers face barriers to finding support because of their income, language, culture, location, disability, or access to services. No one should have to navigate caregiving alone simply because help is out of reach.
Caregiver OneCall is committed to making support accessible to every caregiver. Our services are free, available 24 hours a day, and designed to meet caregivers where they are. We are expanding multilingual access, building trusted partnerships in historically underserved communities, and ensuring our leadership, volunteers, and board reflect the diverse caregivers we serve.
We know equity is an ongoing commitment, not a destination. We will continue to listen, learn, and remove barriers so every caregiver has access to compassionate support, trusted guidance, and the resources they need, whenever they need them.
Core Values
Empathy
We meet caregivers with compassion, understanding, and without judgment. Every caregiver's journey is unique, and every story deserves to be heard.
Respect
We honor the dedication of caregivers and the dignity, choices, and individuality of every person they care for.
Support
We provide trusted guidance, practical resources, and emotional reassurance whenever caregivers need us, including the moments that cannot wait until morning.
Community
We foster meaningful connections where caregivers feel seen, supported, and empowered to learn from and encourage one another.
Accesibility
Support should never depend on income, language, location, or background. We are committed to removing barriers so every caregiver can access the help they deserve.
Integrity
We earn trust through honesty, transparency, accountability, and an unwavering commitment to protecting the privacy and dignity of those we serve.
Our Board
Why We Serve
Caregivers Are Lifesaving Heroes
Caregivers are doing lifesaving work every day, yet too many are doing it alone.
Across the U.S., over 63 million people care for loved ones with chronic illness, disabilities, or age-related needs. Most are unpaid, many under-resourced, and often their own health suffers.
AARP & National Alliance for Caregiving, 2025 Report "Caregiving in the U.S.
California Caregiving Facts
4.4 million unpaid family caregivers [Archstone Foundation, 2025]
Nearly 1 in 6 adults in California is a caregiver [UCLA, 2020]
Over 20% report emotional or physical strain [UCLA, 2021]
Black, Latino, and Asian caregivers face higher financial stress and less access to culturally responsive services [Family Caregiver Alliance, 2020]
Dementia caregivers provide nearly 1.9 billion hours of unpaid care, valued at $44.3 billion [Alzheimer’s Association, 2023]
More than half have no one to call for help [National Alliance for Caregiving, 2020]
Theory of Change
Every day, millions of family caregivers show up without a roadmap, without a break, and without anyone to call. Caregiver OneCall exists to change that. Our Theory of Change explains how we turn a 2 AM phone call into real, lasting support for caregivers and the families who depend on them.
Our Promise
Caregiver OneCall is the connection caregivers never knew they could count on. Day or night, in crisis or calm, we are here because caregivers deserve care too.
Mission Statement
We exist so no caregiver ever feels alone at 2 AM. Our mission is to deliver free, real-time support, training, and relief to family caregivers nationwide.
Our Vision
We envision a world where every family caregiver is seen, supported, and sustained. No matter who they are, where they live, or how heavy the load, they are never left to carry it alone.
Connect With Us
Feel supported and empowered by reaching out. Our dedicated team is ready to assist; send us your questions.
Or call 833-927-6599.
Support When You Need It, 24/7
Office location
Caregiver Support, 24/7 Caregiver Support LineGive us a call
(833) 927-6599Send us an email
[email protected]Other website
caregiveronecall.org/donate